Amdocs is a leading provider of software and services to communications and media companies. The company collaborated with Google Cloud to combine Gemini Enterprise for Customer Experience with Amdocs' Cognitive Core to deliver an end-to-end, telco-specific agentic contact center that lowers operational costs, reduces call volumes, and improves customer satisfaction.
No quantified outcome stated in the source.
Source: Google Cloud
Verification: describes AI agent taking actions/multi-step work
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