Epiq leveraged Copilot Studio to develop AI agents that address common questions around class action suits, such as eligibility and how to file a claim. One AI agent successfully handles almost 50,000 messages for one of Epiq’s largest class action cases. They also developed ‘Launchpad,’ an onboarding solution that saves 2,000 hours of work each month and more than $500K annually.
Source: Microsoft
Verification: describes AI agent taking actions/multi-step work
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