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Manhattan Associate: ops/workflow agent use case

ops/workflow agentAutomotive & Logisticsemployee productivity/ops

Manhattan Associate ’s Active Agents are AI digital teammates for warehouse management, transportation management, order management, and platform operations. These agents help monitor work, resolve exceptions, guide users, automate tasks, and recommend actions to reduce manual effort; improving speed and accuracy, increasing utilization, and delivering better operational resilience.

No quantified outcome stated in the source.

Source: Google Cloud
Verification: describes AI agent taking actions/multi-step work

More ops/workflow agent examples

AES

ops/workflow agentManufacturing

AES , a global energy company, uses gen AI agents built with Vertex AI and Anthropic’s Claude models to automate and streamline its energy safety audits. This has resulted in a 99%…

This has resulted in a 99% reduction in audit costs, a time reduction from 14 days to one hour, and an increase of 10-20% in accuracy.

ClearTax

ops/workflow agentFinancial Services

ClearTax leveraged the Azure OpenAI-powered Generative AI Agent, integrated into WhatsApp, to address various challenges and better serve Indian taxpayers. This initiative enabled …

This initiative enabled 75% of users to file for the first time, unlocking INR 300 million in tax refunds and enhancing access to credit opportunities.

Global Travel Collection (GTC)

ops/workflow agentTelecom

Global Travel Collection (GTC) used Azure AI Foundry and Copilot Studio to design and deploy an AI-powered travel information system called Atlas for its network of corporate and l…

Atlas is saving Global Travel Collection (GTC) nearly 2,000 independent travel advisors a total of more than 1.5 million hours annually on client booking activities—saving the advisors an average of 3 hours per trip.

HiBob

ops/workflow agentHR / Staffing

HiBob turned 2,500+ experimental GPTs into ~200 production digital companions/agents across sales, HR, marketing, product, legal, and design, with 90%+ of employees on ChatGPT Ente…

HiBob turned 2,500+ experimental GPTs into ~200 production digital companions/agents across sales, HR, marketing, product, legal, and design, with 90%+ of employees on ChatGPT Enterprise.

Nsure

ops/workflow agentBusiness & Professional Services

Nsure developed an AI-powered agent that uses Copilot Studio and Power Automate to reduce manual processing time by 60% and associated costs by 50%.

developed an AI-powered agent that uses Copilot Studio and Power Automate to reduce manual processing time by 60% and associated costs by 50%.

Saarthi.ai

ops/workflow agentBusiness & Professional Services

Saarthi.ai developed the Agentic AI platform to help with the debt collections process. The platform achieved a 60 to 90% reduction in cost-to-collect per account and a reduction i…

The platform achieved a 60 to 90% reduction in cost-to-collect per account and a reduction in delinquency between 15 to 30%.

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