38 verified customer service/experience AI agent use cases

‘Anna,’ the AI agent for customers, now supports more than two million text conversations and 1.5 million voice conversations annually, automating over 50% of interactions with multiple AI agents.

The bank freed up 2,400 hours annually, allowing employees to focus on higher-value tasks without the need to downsize.

Cars24 built OpenAI-powered voice and chat agents for buying, selling, financing, follow-up, and support, handling 1M+ monthly conversation minutes, recovering 12% of lost seller leads, and raising support resolution rat

AI agents resolve 50% of support inquiries Slackbot saves 30 min/day.

HCLTech expects the new process to resolve cases 40% faster and allow the company to redeploy 30% of its support staff.

Agentic service to resolve 80% of customer FAQ for LY Corporation.

The company reduced user query response time by 5-10 seconds, making interactions feel instant.

NZF has reduced wait times for aid disbursement by 80%, and staff believe further automation will enable same-day application reviews and fund distribution.

The platform processes 10,000 hours of recordings daily, with AI agents projected to handle 25-40% of future calls and save customers $1 billion annually.

They achieved up to 65% automation in IT service desks and up to 100% automation in certain order workflows.

OneUnited Bank , America's largest Black-owned bank, deployed Contact Center AI and Dialogflow to automate customer support workflows after its customer base doubled in 60 days in 2020.

Pearson uses Agentforce and Data 360 to deliver 24/7 support across chat and voice, answering 225K questions and saving $928K through autonomous service.

Agentforce resolves over 75% of visitor issues on the Salesforce Help site.

Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.

Trustpilot reduces their service backlog by 99% with Agentforce.

Wayfair uses OpenAI models to validate over 11 million product specs and automate work across 41,000 supplier support tickets a month (up to 70% in some workflows), including dozens of AI agentic workflows in its Wilma s

Priya improved customer satisfaction scores by 41% and reduced wait times by 50%.

Zapia AI , a retail technology company, uses AI agents to support millions of users with product discovery, local business searches, and purchase assistance, resulting in over 90% positive user feedback.